Sosialisasi Aplikasi Omni Berbasis Teknologi Informasi Melalui Layanan Call Center 110 dan Penanganan Gangguan Sistem 110

Abstract

The 110 Call Center service is an integrated police service that serves as the frontline in receiving reports, complaints, and requests for assistance from the public. The effectiveness of this service is highly dependent on the competence of operators in utilizing the Omni application based on information technology, as well as their ability to handle disruptions in the 110 system. This article aims to describe socialization activities and capacity building for 110 service operators in the use of the Omni application and in handling system disruptions. The methods employed include technical training, report-handling simulations, and operator mentoring. The results indicate an improvement in operators’ understanding of the Omni application features, the workflow of the 110 Call Center service, and their readiness in responding to system disruptions. Therefore, operator-focused socialization plays an important role in enhancing professionalism and the quality of police public services.